'customer-driven' originates from the combination of 'customer' and 'driven,' where 'customer' refers to a person who purchases goods or services, and 'driven' implies being motivated or propelled by something.

'customer-driven' evolved from the concept of businesses focusing on customer needs, which became prominent in the late 20th century.

Initially, it meant 'motivated by customer needs,' and this meaning has largely remained the same in modern usage.